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1. When will my order ship?
Orders usually ship within 24hours in daily day or 48hours if you order in weekend.
2. How long will it take for my order to arrive?
We try to process as soon as possible after receive your order. It usually take around 5 – 9 days arrive to your door. However, some time it will take longer because of holidays in Canada.
3. Which countries do you ship?
We only ship across Canada because Law of Canada do not allow shipping product related to woods to others country.
4. What are the shipping rates?
The shipping rates are depend on your location and postal cade. We are using Canada Post to ship, so all the shipping costs base on Canada Post system calculate.
5. Will I receive the tracking number?
Yes, you will receive the tracking number after we ship your products. The tracking number will send you via your email that you use to purchase products on our website.
6. Can I change or cancel my order?
If you would like to change or cancel your order, please contact firstname.lastname@example.org or inbox on our Facebook as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. Our order-fulfillment and shipping systems are designed to deliver orders quickly in 24 hours; therefore, it is not possible to change or cancel an order once it has been processed.